Igi3 Privacy Policy — Our Firm Commitment to Protecting Your Data

Welcome to igi3. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy clearly explains what data is collected when you use the igi3 platform, why it is collected, and how it is used and kept secure.

Igi3 is committed to transparency in order to earn and maintain the trust of millions of users across Bangladesh. Whether you are visiting our website, creating an account, playing games, or getting in touch — protecting your privacy is our top priority.

If you have any questions after reading this policy, please reach out to our support team. We are always here to help.

Igi3 only collects information that is necessary to operate the platform properly and provide you with the best service. Collecting excessive or unnecessary data goes against our policy.

Igi3 uses your information only for specific, legitimate purposes. No data is sold or shared with third parties for marketing without your consent. The details of how and why we use your data are outlined below.

• Account Management: For registration, login, identity verification, and account security.
• Transaction processing: To accept deposits, process withdrawals, and complete all financial transactions.
• Customer Service: To resolve issues, handle complaints, and provide customer support.
• Security & fraud prevention: To detect suspicious activity and maintain platform security.
• Legal Obligations: Retaining data necessary to comply with applicable laws and regulations.
• Personalized experience: To provide game recommendations and promotions tailored to your preferences (only with your consent).
• Responsible Gaming: To monitor member gaming behavior and take protective measures when needed.

Igi3 never sells your personal information. In limited circumstances, data may be shared with trusted third parties — always with your interests protected.

• Payment processors: With Mobile Banking, Nagad, and banking partners — solely to process transactions.
• Game Providers: With technology partners for Live Casino and slots — for game operation purposes.
• Law Enforcement: To meet legal obligations or comply with a court order.
• Security partners: To ensure fraud detection and cybersecurity.

Igi3 employs industry-leading technology and practices to keep your data secure. Our security framework operates across multiple layers — so if one layer is compromised, the others continue to provide protection.

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured with 256-bit SSL encryption.
• Encrypted Database: All sensitive data stored is protected with AES-256 encryption.
• Two-factor authentication (2FA): Option to enable an additional verification layer when accessing your account.
• Access Control: Only authorized personnel may access specific data.
• Regular security audits: Third-party experts conduct regular system audits.
• Data Backup: Regular backups ensure your data is never lost due to unexpected incidents.

Igi3 uses cookies to ensure the website functions properly and to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To save your language, theme, and personal preferences.
• Analytical cookies: To monitor website performance — data is kept anonymous.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain website features.

Igi3 does not retain your data longer than necessary. Specific retention periods are defined for each data type, based on legal obligations and business requirements.

• Account Information: For the duration of active account use and 5 years after closure.
• Transaction records: A minimum of 5 years as required by legal obligations.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
• Support contact: 2 years after the issue is resolved.

Igi3 believes you have full rights over your own data. Your rights are detailed below.

Igi3 may update this Privacy Policy from time to time — due to technical changes, new services, or legal requirements. Members will be notified via email or through the platform before any significant changes take effect.

Continuing to use igi3 after any changes takes effect means you accept the updated policy. We recommend visiting this page regularly to stay informed.